Feedback, Compliments, and Concerns

How to raise something with Bullagreen - and how we handle it

At Bullagreen, relationships matter. We work with families, farms, and rural businesses through good seasons and tough ones, and we know that trust is earned through honest conversations and follow-through.

If we’ve helped make things clearer, easier, or simply taken some pressure off your shoulders, we’d genuinely love to hear it. And if something hasn’t gone quite right, we want to know that too — so we can fix it quickly, learn from it, and keep improving the way we support the people who rely on us.

Your feedback helps us be better for every client, every season.

Sharing a compliment or a positive experience

If you’ve had a good experience with Bullagreen — maybe we made something simpler, quicker, or helped you through a complex patch — please let us know.

Hearing what worked well helps us strengthen our service, recognise our team, and keep doing the things that matter most to our clients.

You can share feedback directly with us:

Email: rural@bullagreen.au
Phone: 0461 374 585

If you have a concern

We know finance can be stressful, and things don’t always run perfectly. If something hasn’t met your expectations, we want the chance to put it right.

Raising a concern never affects your application, your relationship with us, or how we support you going forward.

Talk to Us First - Most issues can be resolved quickly by speaking with the Bullagreen team member assisting you. You can contact:

James Brouff
Managing Partner
Phone: 0461 374 585
Email: james@bullagreen.au

We’ll listen carefully, take your concern seriously, and work with you to find a fair and timely resolution.

If you would like to escalate further (Bullagreen Finance only)

Bullagreen's credit and finance activities are conducted under the Bullagreen Finance business, with oversight provided by our Australian Credit Licence holder, Connective Credit Services Pty Ltd (ACL 389328).

If your concern isn’t resolved, or you’d prefer not to discuss it directly with us, you can contact Connective. They provide oversight of our credit activities and will independently review your concern.

Connective Credit Services Pty Ltd
Level 20, 567 Collins Street, Melbourne VIC 3000

Phone: 1300 656 637
Email: compliance@connective.com.au

If you are still not satisfied (Bullagreen Finance only)

If we or Connective haven’t been able to resolve your concern, you can take the matter to the Australian Financial Complaints Authority (AFCA).

AFCA is an external dispute resolution scheme that provides a fair, free, and independent service.

AFCA (Australian Financial Complaints Authority)
Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001

AFCA can help with complaints about lending, credit assistance, financial hardship, fees, miscommunication, and other matters relating to credit services.

Our commitment to you

No matter what your feedback is — positive, negative, or somewhere in between — we treat it with respect and confidentiality. We aim to:

respond promptly
listen without judgement
be transparent about what we can and can’t do
keep you informed until the matter is resolved
use your feedback to continually improve our services

At Bullagreen, being accountable is part of being a good partner. Your voice helps us uphold the standards you expect and deserve.